Last Updated: 11 July 2026
At Onera Clothing Ltd, we are committed to delivering your order as quickly and securely as possible. Please read the information below before placing your order.
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where applicable.
During product launches, promotional events or busy periods, processing times may be slightly longer than usual.
Estimated delivery times begin once your order has been dispatched.
United Kingdom
Standard Delivery: 2–4 business days
Express Delivery (where available): 1–2 business days
International
International delivery times vary depending on the destination country and customs processing. Estimated delivery times will be displayed at checkout where available.
Please note that delivery estimates are not guaranteed.
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable free shipping thresholds or promotional terms will be clearly displayed on our website.
Where tracking is available, you will receive a tracking link via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
While we aim to deliver every order within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including:
Courier delays
Severe weather
Customs inspections
Public holidays
High order volumes
Other unforeseen events
Onera Clothing Ltd is not responsible for delays caused by third-party delivery providers.
Customers are responsible for providing accurate delivery information when placing an order.
If an incorrect or incomplete address is provided and your order has not yet been dispatched, please contact us as soon as possible and we will do our best to update your details.
If an order has already been dispatched, we cannot guarantee that the delivery address can be changed.
Additional shipping costs resulting from incorrect delivery information may be the responsibility of the customer.
If your parcel has not arrived within the expected delivery timeframe, please contact us and we will investigate with the shipping carrier.
A parcel will only be considered lost after confirmation from the courier.
Where appropriate, we will arrange either:
A replacement item (subject to stock availability), or
A full refund.
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the damaged item and packaging
We will review your claim and provide an appropriate resolution as quickly as possible.
International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Onera Clothing Ltd has no control over these charges and cannot estimate their cost.
If a delivery is refused or returned to us due to an incorrect address, failure to collect the parcel or unpaid customs charges, we may deduct any shipping costs or return fees from your refund where permitted by law.
If you have any questions regarding shipping or your order, please contact us.
Onera Clothing Ltd
Email: admin@oneraclothing.com
Website: www.oneraclothing.com